A couple of years ago Magma Communications, a superb Internet company that we not only relied on, but recommended to many, many people, was bought out by Primus Communications, about the worst communications company anywhere.
Since then they have been in a slow downward spiral. That culminated today when all e-mail stopped working at 1:00 pm. No-one is answering phones at the Business Support number. Four hours after e-mailing them, and submitting a support ticket on their web site They finally responded with:
We are experiencing some issue with Magma mail server today, it is currently under invetigation. please try after some time, we hope that it
will be resolved soon.
If you have any further questions please do not hesitate to contact us at
1-888-222-8577 24 hours a day, 7 days a week. You can
also submit and monitor your Support Tickets with us by logging into
https://myaccount.magma.ca or the ecare portal https://ecare.primustel.ca/.
Knowing Primus my suggestion is that until further notice e-mail should be addressed to barry.rueger@gmail.com.
5:41 pm - this was followed by another Primus email claiming that all problems had been resolved. They haven’t. If you have e-mailed us on this fine Sunday please resend that note to our Gmail address above.